JC, a reader of this blog, writes: “I’m putting together some direct marketing materials and I want to include a mini-CDROM. I’m targeting computer professionals, so I think they’ll be inclined to pop in the CD, even if they don’t read the rest of the material.

“I’m curious if other people have done this, and if so, what exactly they put on the CD. One thing is for sure: the CD needs to have a program launch up immediately, rather than make them browse the CD.”

I throw the question out to my blog readers. Do you have any experience using CD’s in direct marketing? Any advice or results you can share with JC.

In a shocking teleseminar today, superstar copywriter Clayton Makepeace told attendees that benefit headlines don’t work any more, for 3 reasons:

1. Yours is the 200th ?benefit? head your prospect has seen today.
2. Your benefit head screams, ?THIS IS ANOTHER AD!?
3. Benefit heads increasingly make customers think, ?Yeah, RIGHT!?

So what works?

One technique Clayton teaches: address the reader’s skepticism in the headline instead of promising a big benefit.

His example: a promotion for a nutritional supplement to improve vision that began with the headline, “Why Billberry and Lutein Don’t Work.”

What do you think? Is today’s customer too smart, sophisticated, and skeptical to respond to traditional benefit-oriented advertising? If so, what are you using instead?

In his latest e-newsletter, copywriter Alan Sharpe says: “In business-to-business direct mail lead generation, letters invariable outpull self-mailers, including postcards.”

Yet many b-to-b marketers I talk to favor postcards. They note that postcards eliminate the need to convince someone to open an envelope’ the sales message is right in plain sight.

What works best for generating leads in YOUR experience: a sales letter in an envelope — or a postcard? And why?

The correct answer is “B,” as reported in “Successful Direct Marketing Methods” by Bob Stone, Sixth Edition, NTC Business Books, 1997, page 203.

“Buy one, get one free” outpulled the other offers by 40%.

There are two lessons contained in this test result.

FIRST, you can never say with absolute certainty what is going to work in direct marketing. The only way to determine the winner is through a test.

SECOND, you can ignore those who tell you “free” is overused, hokey, downscale, or whatever.

Smart marketers continue to use “free” because it WORKS — and for no other reason.

Here are three different offers:

(A) Half price.
(B) Buy one, get one free.
(C) 50% off.

One of these pulled 40% more replies than the other two.

Which do you think was the winner? And why?

Here?s the situation:

You are the marketing manager of a company selling enterprise software for computer security to IT professionals.

Your marketing plan already includes a Web site, e-mail marketing campaign, and trade show exhibits.

In this hypothetical situation, there are two additional marketing tools you can use to promote your product, but you can only choose ONE.

The choice is either publish a series of white papers — or start a blog.

Which would you opt for? Why?

In my last post, several branding types argued that direct marketers should listen more to branding folks and follow their lead.

May I humbly suggest that maybe it should be the other way around ? because we direct marketers know how to sell ? and branding types don?t?

A case in point: General Motors.

You know all the trouble GM has been in lately; it?s made front page headlines for weeks.

But according to an article in The Week (7/1/05, p. 38), GM?s new marketing campaign is turning things around for the company ? raising market share from 25.8% to over 30%.

Did they do this by leveraging the power of the GM brand, built with decades of expensive branding type advertising?

Nope.

They did it, like a direct marketer, with an OFFER ? an “employee’s discount offer” … giving car buyers the same discounted prices that GM employees receive.

And that?s why I?m a direct marketer and not a branding guy.

Yes, says Steve Cuno, chairman of something called RESPONSE Prospecting and Loyalty Strategies, in an article in Deliver (7/05).

?As a direct marketing, you?re hired to pull a profitable, measurable response, not to build the brand,? says Steve.

Well, at least he?s got that part right.

But then he goes on, ?But if you don?t recognize the impact your work has on the brand, and, perhaps more important, that the brand SHOULD have on your work, you?re being na?ve, and you will lose sales in the long run.?

Sorry, Steve, but that?s where you?re dead wrong.

As a direct response copywriter, your responsibility is one thing and one thing only: to maximize ROI from every promotion you write.

Direct response isn?t a branding tool. People barely remember million-dollar TV campaigns. Trust me that they forget 99.99% of your mail the minute they toss it.

And whenever you subordinate ROI to worrying about ?the impact your work has on the brand? ? or anything else ? you are compromising the ability of your promotion to maximize response.

When I sit down to write a letter, I think of only one thing: what true, ethical, and legal thing can I say that will get my prospect to buy this product?

And not, ?How can I create a good image? or ?How does this build the brand??

I have been doing it that way for 25 years ? with pretty good results.

So I think I?m right and Steve?s all wet.

What?s your opinion?