August 27th, 2009 by Bob Bly
It?s a small point, I know, but it really irks me.
The other day, I called my doctor to cancel and reschedule an appointment.
?Can you call me back in 10 minutes?? the receptionist asked me.
What she should have said was: ?Can I call YOU back in 10 minutes??
I am the customer. She is the vendor. Her job is to serve me. Not the other way around.
By asking me to call her back, she was in effect taking the responsibility off her shoulders and putting it onto mine ? the exact OPPOSITE of what you should be doing for your clients.
I know I am a crabby old man, but there is a slacker attitude that pervades the American work force today, and what I have described is an all-too-common occurrence.
I won?t lose sleep over it, but I can?t help being irritated.
Does this receptionist need a refresher course in customer service?
Or should I, as my teenage boys frequently advise me, take a ?chill pill??
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