Comments on: Blockbuster’s Deceptive Advertising

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By: lisa

lisa — Tue, 17 Jul 2007 13:53:53 +0000

Yes, I agree, Blockbuster trys to scam people. I just had a bad experience with Blockbuster and I’m very unhappy. I have been a loyal customer for about 9 years. I just changed my program from instore renting to online and that was the worst decision ever. So now I’m moving to NetFlixs. I’m really disappointed with Blockbuster.

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By: Linda

Linda — Tue, 12 Jun 2007 15:04:14 +0000

It gets better yet!! Blockbuster store wanted me to show them my cellphone bill just to sign up for an account or have a landline they could call right then to confirm? I don’t think so. I went to a different store after signing up for Total Access, they didn’t need anything unreasonable - rogue BB managers abound though. But, the first store did talk me into Total Access online so I could get the movie I wanted they didn’t have in store. Sounds like a good deal. The manager even looked up the movie and found it “available” online.

DON’T BE FOOLED. Available meant they had the movie, it didn’t mean it would ever ship. You see, they will only ship from “distribution centers nearest you.” But, they show the movie available if it is anywhere in the USA in large enough volume to meet demand. So, they won’t ship it because it isn’t in a “distribution center nearest you” but they won’t tell you that either, not even when you contact their useless customer service multiple times. They’ll just tell you that movies ship from a distribution center nearest you, but not that that movie will never be sent to that DC to meet demand. So, I’ve spent $20.00 on two months membership to see some movies we didn’t necessarily need to see, while waiting for the movie we wanted to see, which they would never ship. I think it is a gag. . .. they know you will wait for a while if you really want the movie. So, they got $20.00 of my money they never would have had!!!! Well, they won’t be getting anymore. Once I use up the multiple free in store coupons (remember this movie isn’t available in store) and the extra week they extended my service. I’m gone. But will make sure to let EVERYONE I can know - DON’T BOTHER with Blockbuster. They’ll just stick their middle finger up with their right hand, while they take your money with their left. Netflix was much better service, customer service and where I’ll head if I ever want to do online rentals again.

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