Comments on: Businesses Designed to Not Help Their Customers

By: MoreNarodyNaSait

MoreNarodyNaSait — Fri, 23 Nov 2007 21:40:20 +0000

Programma dlia rassilki obievlenii na forumi i blogi baza 170 000 forumov i blogov RU programma Xrumer 4.0! Stoimost 50$ ICQ 374551957

By: shtailor88

shtailor88 — Wed, 15 Aug 2007 11:08:34 +0000

I think it’s stock broker.

By: Ronald

Ronald — Fri, 06 Jul 2007 14:39:26 +0000

East Tx. Longview Computer Company..charged me $113 the first time and $134 the SECOND time to repair damage they did the FIRST time! Warrantee is NO GOOD! They admit shouldnt have charged for warrantee work but hey….they STILL havent provided the refund they told BBB I should recieve either! Dont use this company unless you WANT to be ripped off. Their idea apparantly is to take the money now and loose the customer for later…$$$ is more important to them.

By: Ronald

Ronald — Fri, 06 Jul 2007 14:39:25 +0000

By: OnlineDrugstore

OnlineDrugstore — Thu, 07 Jun 2007 08:21:12 +0000

Online Drugstore http://drugstoreon.atspace.com/ Online Drugstore

By: salosam

salosam — Fri, 08 Jul 2005 06:45:40 +0000

bukkake facials

By: Daniel Thompson

Daniel Thompson — Tue, 05 Jul 2005 00:05:05 +0000

Bob,

I just read this and I too have made this same observation. It came during the following situation that had happed to me:

A few year ago I need to make a phone call when my car broke down. I went up to a “rack” of three payphones at a 7-11. I put my quarter in the phone and dialed my home number. When someone at home picked up the phone I quickly found out that the microphone on the payphone didn’t work and the person on the other end of the line could not hear me. So I went over to the next payphone put in my quarter and that phone took my money too. Final I tried the last phone and was able to complete my call home about the car braking down.

Having worked in a section of the telecom business that dealt with coin payphone providers I was upset at their poor maintenance of their equipment…

Then it hit me…

Not only did they get to save on the costs of maintaining their equipment but they also tripled their revenue of a single phone call from one quarter to three.

By overt plan or by accident it was working in their favor.

-Daniel

By: Mark Worthen, Psy.D.

Mark Worthen, Psy.D. — Tue, 26 Apr 2005 03:46:17 +0000

I agree in general and with one of your specific examples, psychotherapy. The “cash cow” incentive is one reason the four-times-a-week Freudian psychoanalytic approach has lasted so long after scientific evidence showed it to be no more effective than much shorter forms of therapy. But, then again, maybe I’m being “resistant” because of “unresolved Oedipal conflicts” causing me to question authority . . .

By: Michael Martine

Michael Martine — Mon, 25 Apr 2005 19:27:50 +0000

Banks. Under the guise of helping you store, save, and make money, they just keep taking it away with their fees and shoveling what is truly horrible customer service down your throat. I have NEVER seen a good bank.

By: CaityLady

CaityLady — Mon, 25 Apr 2005 16:06:36 +0000

The classic example is the police, who would be out of a job if they eliminated crime. I believe that most service professions have the same dilemma - if the service is focused around solving a problem, there is only motivation to solve it in the short-term, not the long-term. When you get down to it, isn’t it the same with most businesses? If cars were made to never break down, no one would ever need to buy a new car. The same with printers, computers, most of the items we use on a daily basis. When you really think about it, there are few businesses that are truly motivated to permanently “solve” the problem, or permanently meet the need, that gives them business.