Comments on: Is E-Mail Creating a Nation of Bad Writers?

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By: Jamie R Lentzner

Jamie R Lentzner — Sat, 01 Dec 2007 00:03:52 +0000

I am actually surprised by the amount of bad emails I receive. The more I write (and blog) I think my writing gets better. My all time favorite is people that keep the CAPS key on and send the entire email like that - um, you are YELLING at me. How is it in this day and age no one knows that? And really is spell check that hard to find in your email program?

By: Dave Coyne

Dave Coyne — Mon, 12 Nov 2007 05:01:11 +0000

I agree with Joel. The vast majority of people using email are not professional communicators. Many of us who post to this blog are involved in the communications business. We place importance on writing well, and are more likely to continue to learn on improving our craft.

But for the majority, few are interested in spending time learning to be better writers. They can write a 100 emails a day, but that doesn’t mean they’re going to discover the difference between “its” and “it’s.” It takes more than just the process of writing to become good at writing.

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By: Susanna K. Hutcheson

Susanna K. Hutcheson — Thu, 04 Oct 2007 02:00:51 +0000

As someone who collects fountain vintage fountain pens and uses French writing paper, I must confess I appreciate well-written letters and documents of the old school. Frankly, a lot of email I get offends me.

The writing is horrible. And people take liberties in email that would never be taken in person or in a paper letter. “Hey Susanna,” one starts. Hey? How crude is that. And do they know me well enough to call me by my first name? Do they know me at all?

Email should be written like you would write a paper letter. I try (and sometimes fail) to write an email that is business-like and friendly but not too familiar. When I write a prospective client, I don’t take liberties. Once I know the person better and they get to know me, we generally write shorter emails and can drop the formalities. A short, one-line email doesn’t require a Dear John and a signature.

I think general rules of etiquette apply in email. After all, your email is making an impression just as a paper letter would.

Susanna

By: Myles Saulibio

Myles Saulibio — Thu, 04 Oct 2007 00:44:50 +0000

Mahalo Bob!

I agree with your introductory statement. The replacement F2F mtgs and telephone calls by e-mail has increased the average American’s writing skills considerably—as one method of writing skills development. But isn’t copywriting skills development about meeting people too, conversing informally, and developing a habit of writing the way I speak?
Personally, I like the high tech/high touch combined approach. It’s all about achieving balance–Email (high tech) and conversing then writing (high touch).
How else can I develop a talent for copywriting?
Ok—enough talking on my keyboard.
Aloha!
Myles Saulibio

By: Len Morse

Len Morse — Mon, 01 Oct 2007 20:59:35 +0000

I used to believe in the adage “If you do something long enough, you’ll get good at it,” but now I would tend to agree with Philip and Joel. There needs to be a desire to learn, whether it be writing or some other activity or subject. Add to that the inherent absence of inflection and tone in an email (unless you take the time to explain yourself, if necessary), and it is probably not at its peak.

Some people are succinct writers, putting decent effort into anything they write. Most aren’t. Many businesspeople should probably put more effort into their word choice and tone, as Ms. Malcolm points out. Don’t be lazy, but don’t fill your reader’s screen with governmental gobble-dee-gook, either; just communicate effectively.