Comments on: More Angry Internet People http://bly.com/blog/general/more-angry-internet-people/ bly.com direct marketing blog Thu, 08 Jan 2009 12:26:27 +0000 http://wordpress.org/?v=2.3.1 By: Andrew Cavanagh http://bly.com/blog/general/more-angry-internet-people/#comment-239396 Andrew Cavanagh Thu, 26 Oct 2006 01:24:57 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-239396 Being a good natured soul Bob I think you missed what was really going on here... I expect LE knew perfectly well that he was buying an ebook. And once he got the download he did what many online hucksters do... Made up any excuse to ask for a refund. If you only had one person complain this way and you sold a ton of ebooks doesn't that tell you something? Don't you think if your copy was really confusing more than one person would have mentioned it? The real lesson is that online refunds are not always what they appear to be and there are a lot of dishonest people out there dreaming up ways to get free downloads of your products. Not something to get bent out of shape over though. Just a part of doing online business. Kindest regards, Andrew Cavanagh Being a good natured soul Bob I think you missed what was really going on here…

I expect LE knew perfectly well that he was buying an ebook.

And once he got the download he did what many online hucksters do…

Made up any excuse to ask for a refund.

If you only had one person complain this way and you sold a ton of ebooks doesn’t that tell you something?

Don’t you think if your copy was really confusing more than one person would have mentioned it?

The real lesson is that online refunds are not always what they appear to be and there are a lot of dishonest people out there dreaming up ways to get free downloads of your products.

Not something to get bent out of shape over though.

Just a part of doing online business.

Kindest regards,
Andrew Cavanagh

]]> By: Internet "Idiot in Charge" http://bly.com/blog/general/more-angry-internet-people/#comment-214189 Internet "Idiot in Charge" Thu, 21 Sep 2006 18:08:38 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-214189 People seem to be willing to be rude via email as a first response these days. I got this email from a guy who'd signed up for a free email series via autoresponder. Apparently the links in his email hadn't worked (they worked fine when I tested them and I hadn't had any other complaints). =============== Your H-links aren't working. THIS is a HUGE blow, to your creditibility, in MY book! But, if you'll fix it, THA'll negate it, Ok? =============== Note the attitude. If I fix the hyperlinks (which aren't broken) he'll bestow his precious gift--he'll give me credibility. Oh thanks you, great and noble gentleman! I wrote him back that I had tested the links and his unsubscribe link had worked perfectly. People seem to be willing to be rude via email as a first response these days. I got this email from a guy who’d signed up for a free email series via autoresponder. Apparently the links in his email hadn’t worked (they worked fine when I tested them and I hadn’t had any other complaints).

===============
Your H-links aren’t working.
THIS is a HUGE blow, to your creditibility, in MY book! But, if you’ll fix it, THA’ll
negate it, Ok?
===============

Note the attitude. If I fix the hyperlinks (which aren’t broken) he’ll bestow his precious gift–he’ll give me credibility. Oh thanks you, great and noble gentleman!

I wrote him back that I had tested the links and his unsubscribe link had worked perfectly.

]]> By: Craig Hysell http://bly.com/blog/general/more-angry-internet-people/#comment-102670 Craig Hysell Tue, 13 Jun 2006 16:21:07 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-102670 Ha! Congratulations to LE for showing some amount of class. I guess the next question would be, "Did LE learn a lesson?" But only LE can answer that one. The rest of us can only hope. Ha! Congratulations to LE for showing some amount of class. I guess the next question would be, “Did LE learn a lesson?” But only LE can answer that one. The rest of us can only hope.

]]> By: Bob Bly http://bly.com/blog/general/more-angry-internet-people/#comment-102502 Bob Bly Tue, 13 Jun 2006 12:49:14 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-102502 Craig: LE did apologize when I pointed out to him that the site from which he ordered clearly stated that the product was an e-book. Craig: LE did apologize when I pointed out to him that the site from which he ordered clearly stated that the product was an e-book.

]]> By: Craig Hysell http://bly.com/blog/general/more-angry-internet-people/#comment-102057 Craig Hysell Tue, 13 Jun 2006 02:51:25 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-102057 Is consumer accountability as lost a concept as the terms "please" and "thank you"? Or is confrontational tone more readily available in a realm where face to face contact does not exist? There are certain things as disheartening as watching adults fire temper tantrums from the hip without walking down the avenues of communication and patience first. What could they possibly be teaching their children? The immediacy and facelessness of the Internet will lead to the downfall of civilization... Unless of course people can be reminded that on the times they believe they are the most important person in the room, the chances are they are the only one with that opinion. Since I'm not ready to give into apathy just yet, I guess I'll just keep reading these kinds of instances with a sense of humor. I wonder if LE was as quick to apologize? Is consumer accountability as lost a concept as the terms “please” and “thank you”? Or is confrontational tone more readily available in a realm where face to face contact does not exist? There are certain things as disheartening as watching adults fire temper tantrums from the hip without walking down the avenues of communication and patience first. What could they possibly be teaching their children?

The immediacy and facelessness of the Internet will lead to the downfall of civilization… Unless of course people can be reminded that on the times they believe they are the most important person in the room, the chances are they are the only one with that opinion.
Since I’m not ready to give into apathy just yet, I guess I’ll just keep reading these kinds of instances with a sense of humor. I wonder if LE was as quick to apologize?

]]> By: Mordechai (Morty) Schiller http://bly.com/blog/general/more-angry-internet-people/#comment-101219 Mordechai (Morty) Schiller Sun, 11 Jun 2006 22:51:07 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-101219 Hey Bob, Don't sweat it. I don't think it's the Internet and I don't think it's you. It's just the way we are. People are uptight about a lot of things and as soon as you give them a place to vent... you're a target. Only online, you get it instantly. And because of who you are, you get it yourself instead of some faceless "customer disservice" dept. Better Internet rudeness than road rage ;) PS: Thanks for the tip on unsolicited advice! Hey Bob,
Don’t sweat it. I don’t think it’s the Internet and I don’t think it’s you. It’s just the way we are. People are uptight about a lot of things and as soon as you give them a place to vent… you’re a target. Only online, you get it instantly. And because of who you are, you get it yourself instead of some faceless “customer disservice” dept.

Better Internet rudeness than road rage ;)

PS: Thanks for the tip on unsolicited advice!

]]> By: Steven Pam http://bly.com/blog/general/more-angry-internet-people/#comment-99968 Steven Pam Fri, 09 Jun 2006 22:38:00 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-99968 <blockquote>"Sponge: everybody who sells information online deals with this kind of behavior. It’s the cost of doing business. And I don’t plan on writing about it here again."</blockquote>Aww, go on. It's interesting, we enjoy it! I've written a couple of posts in a similar vein in recent months, about how not to get a job as a photographer's assistant and how not to get a free modelling shoot.

“Sponge: everybody who sells information online deals with this kind of behavior. It’s the cost of doing business. And I don’t plan on writing about it here again.”

Aww, go on. It’s interesting, we enjoy it! I’ve written a couple of posts in a similar vein in recent months, about how not to get a job as a photographer’s assistant and how not to get a free modelling shoot.

]]> By: Bob Bly http://bly.com/blog/general/more-angry-internet-people/#comment-99907 Bob Bly Fri, 09 Jun 2006 17:54:56 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-99907 Sponge: everybody who sells information online deals with this kind of behavior. It's the cost of doing business. And I don't plan on writing about it here again. Sponge: everybody who sells information online deals with this kind of behavior. It’s the cost of doing business. And I don’t plan on writing about it here again.

]]> By: SpongeBob Fan http://bly.com/blog/general/more-angry-internet-people/#comment-99875 SpongeBob Fan Fri, 09 Jun 2006 16:10:54 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-99875 Gee, Bob - you've had a tough run of contacts lately. I hope only pleasant people contact you for the next year! Gee, Bob - you’ve had a tough run of contacts lately.

I hope only pleasant people contact you for the next year!

]]> By: Bob Bly http://bly.com/blog/general/more-angry-internet-people/#comment-99862 Bob Bly Fri, 09 Jun 2006 15:45:24 +0000 http://bly.com/blog/general/more-angry-internet-people/#comment-99862 Joel: I agree that's the way it is, but in the larger scheme of things it is not acceptable. Rudeness never is. Historian David McCullough laments that we live in a coarser society. Alfred Hitchcock's Magazine published a story decades ago about a man who, discovering he has only months to live, goes on a campaign to stop rudeness by killing impolite people! Joel: I agree that’s the way it is, but in the larger scheme of things it is not acceptable. Rudeness never is. Historian David McCullough laments that we live in a coarser society. Alfred Hitchcock’s Magazine published a story decades ago about a man who, discovering he has only months to live, goes on a campaign to stop rudeness by killing impolite people!

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