To say this is a restaurant Whose Food You Don’t like….is disingenuine since you tried one of a dozen or more sandwiches, a small fraction of the menu. Say its a place whose food you don’t like ONLY after a fair sampling.

Also taking one bite..it’s cold, don’t like the flavor etc. is no reason to loose one’s appetite.

REAL EX. I bought Quiznos meatball sandwich. One bite, it was COLD. So did not like it and they made me another after correcting heating error.

Getting a REFUND is SILLY since it means leaving, wasting time and money to drive eslewhere OR GO HUNGRY all the while knowing Quiznos wants you to TRY ANOTHER ITEM.

Also this assumes the customer did not woof down a sandwich they DID NOT LIKE knowing that another free choice is available.

NOTE: I thought the converyer belt cooking meant it could not be cold. Seems they first cook/heat the meatballs before it hits the converyer belt.

So:
1) Can’t condemn for ONE sandwich one does not LIKE
2) REFUND is meaningless if the goal is to EAT HERE AND
now cause you are HUNGRY
3) Offer of another item off their vast menu seems the
only and best solution for a hungry paton unhappy with
their sandwich choice.

gay asian bubble butt

P.S. Who cares if they spend a couple of million bucks on free sandwiches … it costs less than a couple of do-nothing ads on the Super Bowl.

Comment by Richard Armstrong — 2/12/2007 @ 4:43 pm

Richard, the major problem is that it would be the individual business owner that would be giving away the sandwiches, NOT Quiznos Corp. They DO NOT reimburse the franchisee for ANY of the costs associated with couponing or other discounting alternatives. The FO must still buy the food from Quiznos and pay royalties and ad fees. You every wonder why Quiznos restaurants are going out of business left and right, just check out www.tsfa.info and some light will be shed on this topic.

Everyone’s approaching this from a marketing standpoint. Take a look at it in terms of inventory and sales.

I’ve worked in a few restaurants, and its more profitable for the manager to either remake or give them something else than it is to return them their money.

Their overall food count will be affected (yet accounted for) in order to satisfy the customer. However, the actual COST of that food is FAR LESS than what they were paid.

The price of the sandwich reflects what it takes to make a store profitable. And since the ovens are still cooking and the workers are still clocked in, just accept a small loss of inventory and keep that customer’s money in the till.

If each sandwich costs $2 to make, you’ll only have to spend an extra $2 to hopefully satisfy and retain a customer rather than returning their $7 purchase price and wondering if they’ll ever come back.

I would go for option 3, anytime.

Give their money back if the client is not satisfied.

Life is too short to live on somebody bitching and moaning on the way I conduct business. Much less when I get their money.

Richard,

Excellent idea for Quiznos.

The same idea can be utilized by Subway or other burger chains riding on the superbowl ads.

“If you don’t like Quiznos burger or any other burger, bring us the reciept and you’ll get a free one for the same price you paid there”

However it is imminently implementable by a mom & pop Burger store to promote their store.

“Not satisfied with Quiznos Burger ? Show us the receipt and enjoy a burger now and bring your family around next time and your kids eat all they can for free…”

Edward Santosh

P.S. Who cares if they spend a couple of million bucks on free sandwiches … it costs less than a couple of do-nothing ads on the Super Bowl.

I think it should be a choice of either B and D. New sandwich or something of equivilent value.

I enjoy Quizno’s subs very much, and find their quality to be superior to Subway. Having this kind of promo makes a lot sense for those who are loyal to Subway as a “no risk” way to try someone else.

When you’re not the leader in your market, you must try new ideas if you ever hope to gain on that leader, so I give them credit for trying.