September 17th, 2007 by Bob Bly
Walked into the CVS in back of my office to pick up today’s paper, as I often do.
But when I tried to walk out after plunking my two quarters next to the register, the sales clerk told me: “Stop!”
“Why?” I asked.
“I have to scan the paper,” she told me, explaining that it was corporate policy.
I looked at the long line in front of the only register with a cashier.
“Can’t I just leave the money and you can scan another paper later?”
“Nope,” she told me. “You have to wait.”
The CVS violates one of the Sacred Laws of Business.
Namely: when someone wants to give you money, don’t make it difficult for them to do so.
Even if they just want to buy the paper.
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