Sifting the toads from the frogs

April 2nd, 2014 by Bob Bly

Subscriber WG writes, “How do you sift the toads from the frogs
with new client requests?”

In other words: How do you know whether a prospect will be a
good client to work with or a bad client?

There is a formula for qualifying clients I have given before:
MAD FU.

It stands for money, authority, desire, fit, and urgency.

1-Money … does the client have a budget? And is it big enough to
cover your fee?

How to find out: Ask the client, “Do you have a budget for this
project?”

If they say yes, ask, “Would you mind sharing with me what it
is?”

If they say no, ask, “Well, do you at least have a dollar figure
in your mind of what you’d like it to cost?”

2-Authority … can the client make the decision to hire you? Or
does he have to get approval from others?

How to find out: Ask the client, “Who else is involved in making
this decision?”

3-Desire … if you are a copywriter, do they value good copy? Do
they want better copy than they have? Or do they view copy as a
commodity without any special value?

How to find out: When a prospect says “we are looking at many
other copywriters,” that’s a sign to me that they view what I do
as a commodity service, and it makes me lose interest in them.

4-Fit … are they a good fit for you? Are they in an industry you
are comfortable writing about? Are they the size company you
like to work with?

5-Urgency … if they need the service you provide now or by an
upcoming deadline date, the chances are good they will hire you
or someone else. If there is no urgency, your chances of getting
hired decline geometrically. Prospects in a hurry are the best
prospects.

How to find out: Ask: “What is your deadline for completing this
project?”

Here are a few additional rules of thumb for client selection:

** Your instincts are right 95% of the time. Therefore, if you
get an immediate negative vibe from a person, don’t take them on
as a client.

Example: I got a call from a well known direct marketing
entrepreneur who wanted, he said, a “killer” ad. He asked me
“Can you write a killer ad?” five times in 5 minutes. And he
sounded like a used car salesman. I passed.

** If you don’t like or believe in the product, pass.

Example: I got a call a few weeks ago from someone who wanted me
to write a sales letter on using astrology to make business
decisions. I passed because I think that is a load of B.S.

** It’s a negative to me if the first question the prospect asks
me is “What will it cost?” That tells me they are looking for a
low price. They ought to be asking to see samples of my work, a
client list, and client testimonials and results.

** If they are poor speakers of English, this is a negative for
me as a copywriter, because they must be able to recognize and
appreciate well-written, conversational English prose when I
submit it to them.

** Having a prospect ask if I will waive my fee in exchange for
a percentage of sales gets an immediate “no” from me. From a
serious direct marketer, I will accept my fee plus a percentage
of sales as a bonus when such is offered.

** Also beware the prospect who asks you to lower your fee in
exchange for the promise of a lot of work down the road. It’s an
empty promise designed solely to get you to cut your price.

** I have had the occasional prospect tell me “You won’t be able
to understand or write about my product because my product is
different than anything else you have ever seen.” I agree and
tell them they are right and therefore I cannot help them and
wish them well.

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This entry was posted on Wednesday, April 2nd, 2014 at 11:00 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

1 response about “Sifting the toads from the frogs”

  1. Andrew said:

    These are some great questions to ask potential clients that I usually only think about after hanging up. I printed this post out, and have modified it to use as a checklist when talking to clients. I like the additional rules of thumb about believing in the product and trusting your gut. Thanks for the ever informative posts!

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