How to Measure Social Media Effectiveness

October 16th, 2009 by Bob Bly

An article in SIPA Hotline (10/16/09) suggests that a way to measure the effectiveness of social media is to track certain metrics before, during, and after the social media campaign.

The metrics to be measured can include:

>> Traffic to web site and blog.
>> Number of brand impressions per month.
>> Percentage of content clicked through.
>> Percantage increase in site-return visitors.
>> Percentage increase in followers or fans per month.

It also recommends monitoring what is said about your company on social networking sites using a new service called filtrbox (www.filtrbox.com) and responding to negative comments to correct perception.

Make sense?

Share

This entry was posted on Friday, October 16th, 2009 at 2:23 pm and is filed under Online Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

16 responses about “How to Measure Social Media Effectiveness”

  1. Twitter Trackbacks for How to Measure Social Media Effectiveness - bly.com blog - bly.com direct marketing blog [bly.com] on Topsy.com said:

    [...] How to Measure Social Media Effectiveness – bly.com blog – bly.com direct marketing blog bly.com/blog/online-marketing/how-to-measure-social-media-effectiveness – view page – cached — From the page [...]

  2. Bill Perry said:

    I think I agree with the notion that in the end, the public will control the conversation when it comes to social media’s usage by business.

    I think it IS possible to STEER the conversation by asking the right kinds of questions, and responding to negative comments and criticisms will definitely help to build a relationship with the (hopefully) buying public. Whether it’s the RIGHT kinds of relationships, only time and patience will tell.

  3. How to Measure Social Media Effectiveness [ bly.com blog ] said:

    [...] How to Measure Social Media Effectiveness Found 7 hours, 4 minutes ago An article in SIPA Hotline 101609 suggests that a way to measure the effectiveness of social media is to track certain metrics before during and after the social media campaign The metrics to be measured can include Traffic to web site and blog Number of brand impressions per month Percentage of content clicked through Percantage increase From: bly.com [...]

  4. Yolander Prinzel said:

    Hi Bob,

    I think those metrics are good if your goal with social media is simply to get traffic–but should not be universally used. For instance, I get many clients through LinkedIn. The majority of these clients never click through to my website, never look at my blog, and certainly don’t become repeat site visitors. Instead, they contact me directly after viewing my LinkedIn profile. The same has happened with Twitter.

    If you have a product-based business, then the metrics you mention above make sense. If you have a service-based business, you’d be better served asking your clients how they heard about you rather than looking at your traffic stats.

  5. R Deering said:

    One of the biggest mistakes companies make is not tracking the metrics. Any legitimate lead that comes through phone or email (not through the website) we always ask where they learned about us. How you get the information is up to you – but you HAVE it to be as successful as you can be.

    I hadn’t heard of filtrbox, thanks, im going to check it out.

  6. Lou said:

    I’m glad you shared this information, Bob. Just because the metrics of social media are considerably less precise than those of direct marketing at this point doesn’t, in and of itself, prove that social media are a waste of time. Certainly some of the responses in this blog indicate some impressive response from the use of social media.

    Yet, despite your own skepticism, it’s clear you’ve already wisely come to this conclusion yourself since you maintain your own twitter account.

  7. Bob McCarthy said:

    What’s conspicuously missing from these metrics is the number of leads captured – actual email addresses that were opted in.

    And then the number of leads that are determined to be qualified.

    I understand that lead capture is not a priority for social media marketing. The idea is that with enough good content, people will eventually come to you when they are ready to buy.

    I don’t want to wait that long.

    Social media is a good, low-cost way to generate interest, buzz and traffic, but unless you have a mechanism to capture and qualify leads, all you get is good will – which is nice, but doesn’t pay the bills.

  8. Nancy said:

    Hi Bob,

    You have talked about how to measure social media. Here is some information on what to measure in social media – http://www.webguild.org/2009/10/what-to-measure-in-social-media.php?p=p2.

    Thought you might find it useful.

    Regards,
    Nancy

  9. Melle Johnson said:

    I think return on time invested is till the best metric. I uspsect for me it will be very low but the product I’m selling (a music CD) may work better since music listening is one of the prime activiites in the social media space.

  10. Dawn Taylor said:

    My website design company, Aurora IT (www.aurora-it.us) advised me “Manage yourself because what you don’t know can definitely hurt you!” And it’s so TRUE!!! With social media platforms, you can manage what patients are saying about you, and be able to respond accordingly. This can be done with a well-written, informative blog, Twitter, Facebook, LinkedIn and more.

  11. top three said:

    top three…

    [...]How to Measure Social Media Effectiveness – bly.com blog – bly.com direct marketing blog[...]…

  12. laser light therapy chiropractors use said:

    They want you to come to the salon on a regular basis so they tell
    you that you need to get a haircut every four to six weeks, but
    it’s just a way for them to make more money. These use a number of
    techniques to move the natural oils down their hair such as boar bristle brushing
    and ‘scritching’ between washes. We live in a climate that gets hot and humid and there are many activities to choose from.

  13. cocoa beach marketing Reviews said:

    Working with a reliable marketing company can offer plenty of benefits.
    She has successfully managed hundreds of company and product launches and public relations
    campaigns, beginning with the first digital network launch, the
    first commercial wireless phone and the first wireless data applications.

    This involves figuring out where your target customers are networking online and making certain that your
    organization has a presence in the social media outlets
    that they are participating in.

  14. plastic surgery zurich said:

    If you have any questions pertaining to where and ways to utilize
    web site ( super fast reply ), you can contact us at the
    web page. Normally students can finish their nursing degree through this program
    within three years, in which the first year will be devoted to entry-level
    nursing course work. First decide on what color you want your bathroom to be and add two shades of the same color, one lighter and one darker (or one totally
    different but matching color) for accents.

  15. bait used freezer for sale said:

    The anglers will have better luck hooking them if they go fishing after hours.
    Do not make the mistake of cutting down the tree yourself or hiring a regular tree removal company to do the job.

    They could also garnish a car or a boat this way and put it into storage.

  16. Diet Doc said:

    Since many men and women are mindful that keeping up with your
    healthy weight range has several emotional and physical benefits.
    Failure to Diagnose an Ectopic Pregnancy – Is This Medical Negligence.
    s better not to test instead of wasting your health insurance and
    money on these fake, choose nothing diets.

Leave a Reply