Last week I asked ace graphic designer Dwight Ingram for some
ideas on how to improve the performance of our direct mail and
online marketing through changes in design.

Dwight replied:

“Sometimes it’s the little things that make the biggest
difference. I’m often called upon to ‘freshen up’ a fatiguing
control, and I’ve developed a toolkit of small design changes
that can revitalize a promotion without having to create a whole
new piece.”

Here are 7 of Dwight’s go-to design tips you can use to boost
response and breathe new life into your control:

1–Change the envelope or the outside of the mail piece. If the
design is too busy, remove or move something. If the design is
too simple, add something.

Use a new teaser, freshen up the design, and try new fonts. Use
the back … think of the extra space like a buckslip. It’s a great
place to showcase the product and reinforce the offer.

2–Use bigger buttons. For e-mails and landing pages, try a bigger
button, a different color, or change the shape. Add a button to
the top or bottom in a key location near the offer language.

3–Simplify. Make the order process clean and fast, especially in
digital efforts. Don’t make your audience jump through hoops to
order.

One of the first things to look at is how many fields are on a
form? Are there too many choices, and is the process intuitive?
Decide what information you must ask for and what you can
eliminate.

4–Change the order form. Enhance the format of your form by
adding a notch, or make it an L-shape. Strengthen your offer
language, focus on the key benefits. Add an offer summary box.
Stress the deadline. Use more personalization, but not too much,
and use it appropriately.

5–Add an insert. A lift note, buck slip, or other element can
focus your prospect on the right features or benefits of the
product. Highlight the guarantee, the premium, or a unique
feature of your product or service.

6–If you use a business reply envelope (BRE), change the color.
Using a different paper color for the BRE can lift response.

7–Make sure your e-mails, landing pages, and order pages are
coded to display optimally not only on PCs but on mobile
devices including tablets and smart phones. (I’ll have an entire
chapter on designing e-mails for smart phones in my forthcoming
book “The Ultimate E-Mail Handbook” from Skyhorse Publishing.)

Remember, it’s all about clarity and thinking like a potential
customer. If your offer is hidden, or too complicated, or if
you’re asking for too much information, your response will be
affected. Make it easy.

Recently, I sent an e-mail marketing message to my list offering
one of my audio home study programs.

BP, a subscriber of mine whom I like and respect, was highly
critical of this offer.

In BP’s opinion, “An audio course is reminiscent of platform
shoes, the IBM Personal Computer, and when the Bee Gees were all
living” — implying that audio products are somehow old school and
antiquated.

A simple Google search would in an instant show BP that his
claim of audio being old hat is completely wrong.

According to the Audio Publishers Association (APA), audiobook
sales in 2015 totaled more than $1.77 billion, up nearly 21% over
2014.

Also in 2015, 9,630 more audiobook titles were published than in
the previous year — bringing the number of audiobooks published
in 2015 up to 35,574.

I can also speak a bit from personal experience, not just
third-party Google research.

In my tiny online business, CTC Publishing, we have grossed
hundreds of thousands of dollars selling how-to information on
audio.

The take-aways from BP’s brash, subjective, and uninformed claim
of audio information obsolescence:

1–Google makes it so quick and easy to do some research, you are
being foolish if you do not take a few minutes to get the facts
before writing or speaking on a topic.

2–Don’t give subjective opinions on topics that have factual and
undisputable answers. Want to debate with your friends about
whether Trump will be a good president? Feel free. Want to
convince me that TV psychic Theresa Caputo can speak to the dead?
That’s a tougher position to defend, given there is no scientific
evidence supporting the existence of the afterlife.

3–Don’t defend so many of your positions so rapidly and
vehemently. We are not always right. We are often wrong. That
includes me. And you.

In his best-selling Spencer novels, the late Robert B. Parker
said of Spencer’s sidekick Hawk: “Hawk always knows what he is
talking about. Not because he knows everything. But because he
only talks about things he knows.”

My version: Don’t proclaim your opinions to be facts unless your
certainty is 99.7% or higher. That purple is a color is a fact.
That purple rugs are beautiful is an opinion.

It mystifies me how it has come to pass that so many copywriters
have huge egos.

After all, copywriting is one of the most humbling professions I
can think of.

My colleague BC explains it this way:

“So many times I have put together a campaign, launched it, and
sat back and said ‘work, damn it, WORK’ — and it did not. Very
humbling.

“And by the same token, I launched what I thought was watered
down drivel — and saw it pull like gangbusters.”

Any copywriter who says every campaign is a winner and claims he
has never had any losers is either a liar, or putting out very
little work, or not swinging for the fences to beat strong
controls.

Once, I mentioned to a big-name client that I thought their top
go-to copywriter, a famous freelancer, was great.

She snorted derisively and said, “He has more losers for us than
I can count.”

Another big-name client confided in me that a legendary
copywriter they used wrote 7 promotions in a row that bombed for
them.

Once, my client PN called me and said, “You want a laugh?”

On my recommendation, PN had called Mr. X, a famous copywriter,
because PN’s company had way too much work for me to handle
alone.

“I asked the guy what percentage of his promotions were winners,”
PN told me. “You know what he said? 100%! Ha! I sure hung up the
phone fast!”

Another famous copywriter wrote a package for a new client that
was so brilliant and creative, the client began recommending the
writer to all his cronies.

Then weeks passed, until one day, the famous copywriter got a
phone call from the client who said abruptly: “Remember that
package you did for me? Total bomb. Didn’t work.”

The copywriter was stunned … and the referrals all dried up.

By the way, all of the copywriters I am talking about here are
actually tops in the field.

The point is that even the best copywriters don’t write winners
every time.

Like Mr. X, any copywriter who says every single one of his
promotions is a home run is a liar.

And given that even the best copywriters write packages that
bomb, it is a mystery to me why so many copywriters out there
have huge egos.

If anything, being a copywriter is a humbling profession.

One day you can be king of the world, and the next week eating
humble pie.

And that’s the way it is, despite all the bragging you read by
copywriters on Facebook and elsewhere to the contrary.

On January 7, 2017, a gunman opened fire in the Fort Lauderdale,
Florida airport killing 5 people in the baggage area.

What makes this personal for me is that my mother and her
boyfriend were standing in that same baggage claim in the same
airport one week earlier.

Many people, and I am one of them, complain too much over minor
things.

For instance, I lose my cool when the traffic going into NYC is
at a standstill or my Internet service goes down for 20 minutes.

Yet if my mother had left for Florida a week later, she might be
dead today.

Global terrorism has made it clear that whoever said “don’t sweat
the small stuff” had it right.

The week before my mom went to Florida, I was in an automobile
accident that totaled my car — on Christmas Eve.

Fortunately, I was not seriously hurt — not a scratch on me,
though I had some bruises.

Was I upset that my car, which I loved, was destroyed?

No, because after all, it’s just a car.

I have no doubt that some other people had car accidents that
same evening — and were seriously injured or even killed. Game
over.

So complaining over the demise of a 2008 Prius seems to me rather
silly.

Not being a natural Pollyanna, I feel funny saying this, but it’s
true: any day you wake up healthy, with food to eat and roof over
your head, in a house with working heat, is a good day.

I close with this Scottish proverb quoted by David Ogilvy: “Be
happy while you’re living, for you’re a long time dead.”

There is hidden gold in content you have already written.

For most writers, that content sits idle in file cabinets and on
hard drives — wasting away and not earning them a dime.

Except, in the explosive information marketing industry, content
owners can now generate thousands of dollars of additional
profits from content they already have!

For instance, over the years, I developed many documents used in
my freelance writing business — model letters, client agreements,
checklists, press releases, invoices, and so on.

One day, I said to myself, “Why not sell all these documents,
which I already have and are proven to work, to other copywriters
and aspiring copywriters as an e-book?”

It took me only 2 hours to assemble these documents, all sitting
on my hard drive as Word files, into an e-book manuscript.

I gave the manuscript to a graphic artist to design a cover and
the interior pages, and turn it into an e-book with the title
“The Copywriter’s Toolkit,” which he did for $200.

Result? To date, we have sold 2,317 copies generating $117,663 in
gross revenues — all from content I had already written.

And you wonder why so many people just love online info
marketing!

3 tips I give to writers and others who create intellectual
content that can help you sell your words and ideas over and over
again, quickly and affordably, online:

1–Keep everything you write, published and unpublished, with
clearly labeled files in easy-to-remember directories and
subdirectories. You have to know where your content is stored and
be able to retrieve it in electronic format quickly.

2–Same goes for speeches, seminars, workshops, lectures,
webinars, podcasts, and the like; make sure it is recorded and
you get a master of the mp3 or mp4 file.

3–Retain all rights to your written and spoken content. Negotiate
this with the producers and publishers if not offered
automatically.

One way to do this with written content: Type the words “first
rights only” in the upper left corner of every article you submit
to a magazine, newsletter, or web site. By doing so, you retain
the right to use it as you wish once it appears that publication.

Content creators who either give up the rights to their material
or do not save and store it properly for easy retrieval are
throwing away the potential fortune hidden in their “content
goldmines.” Remember, I made over $117K selling a bunch of
documents, forms, and letters I had already written — creating
nothing original for my Toolkit!

One of the factors that can elevate your writing to the next
level of effectiveness and power is enthusiasm.

By that I mean enthusiasm both for the subject matter as well as
the particular piece you are writing, whether it’s an essay,
article, book, ad, blog post, or sales letter.

When you are enthusiastic about what you are writing, that
excitement and caring will shine through in your words.

But some writers tell me that mustering enthusiasm is a problem,
because they don’t think what they are writing is unique,
valuable, or important.

A sales trainer writing a book on selling so he could get more
speaking gigs said to me, “There are already so many books on
selling, I question why I am even bothering to produce one more.”

And I see his point.

A copywriter working on a promotion for a prostate supplement
told me, “There are so many products in this category, and they
all seem to have the same ingredients — plus, not having prostate
problems myself, I can’t say from personal experience that this
one actually works.”

Well, the great novelist John Steinbeck had a simple solution to
putting enthusiasm into your writing even in situations such as
these.

He said: “The writer must believe that what he is doing is the
most important thing in the world. And he must hold to this
illusion even when he knows it is not true.”

For instance, I am not a truck mechanic, so I am never going to
use the tools for fleet maintenance my client sells. I wouldn’t
even know how.

But DS, my client, loves what he sells. Tools and truck
maintenance are his passion. He communicates that love to me when
I interview him, and so I am able to muster what I call
“temporary enthusiasm.”

You see, you do not have to love everything you are writing
about. What you DO have to do is become excited and jazzed about
it during the weeks or months you are writing about it. I call
this “temporary enthusiasm.”

And that you can do. I do it all the time. You can too.

Now, there are two additional methods in addition to “temporary
enthusiasm” that can help you have a more positive attitude
toward your writing assignments.

The first is to gravitate toward clients whose products or
industries you absolutely love, or if not love, at least really
like or are interested in.

For instance, one of my copywriting clients is a major science
fiction publisher. I love SF (I am a published science fiction
writer), so doing their work is pure joy for me.

Another makes chemical agents for fire suppression. While I don’t
“love” fire suppression, I am a chemical engineer, and I DO love
writing about interesting technology — and theirs is indeed
fascinating.

The second technique for avoiding lack of enthusiasm in your
writing is to turn down projects in which you have zero interest
if not outright disdain for.

In 1982, the first year of my freelance copywriting career, when
things were lean, a mainstream book publisher asked me to write 5
direct mail packages, one each for a different book.

Thrilled to get the call, I asked him the subject matter.

When he replied that it was hunting, I was crestfallen, and —
painfully, because I needed the work, the portfolio samples, and
the money — I turned it down.

Why? Because I love animals, and knew I could not write with
enthusiasm or credibility about the joy of killing them —
something I would never do.

The client was actually offended, because he thought I was saying
hunting is wrong or evil.

(Quickest way in the world to start an argument: tell a hunter
you think hunting is wrong. He will immediately say: “You eat
meat, right?”)

I was not saying that hunting was immoral. If people want to
hunt, they have the legal right to do so. I just don’t understand
why they would do it … or how they could get pleasure out of it.

Some say, “Well, I like to be out in the woods and nature.” I
say, “So go out and enjoy nature — but don’t kill it.”

I simply don’t like the idea of hunting, and while I am not doing
anything to stop it, I certainly am not going to promote it,
either.

Is freelance copywriting being oversold as a business
opportunity, with those who write about it looking through
rose-colored glasses?

Well, in some ways yes. But so is just about every business
opportunity and profession under the sun.

One of the problems with business opportunities in general
and freelance copywriting in particular is you always hear the
great success stories … but no one is forthcoming about the
bad stuff that happens.

Nothing in this life is all sunshine and flowers. Every job,
career, business opportunity, or small business has its pros and
cons.

Freelance copywriting is no exception. There are a lot of good
things. But also some bad things.

The good far outnumber the bad; if that were not the case, I
wouldn’t still be a freelance copywriter after nearly 4 decades
in the business.

But almost everyone tells you only about the good stuff. And only
a few willingly tell the total truth — the bad along with the good.

One famous copywriter recently wrote to me and said:

“I’ll tell you a story about the week between Christmas and New
Year’s that shows what life is like for a freelance copywriter
like myself!

“This happened years ago. I just finished a magalog for one of
the big financial publishers a few days before Christmas.

“They got back to me on the day before Christmas and said it
needed a massive rewrite. So I spent that whole week between
Christmas and New Year’s working 12-hour days trying to rewrite
the whole thing from scratch.

“Then on December 31st, they called me–before I’d even submitted
the revised copy–and said, ‘Look, we’ve decided this is so far
off base, we’d rather pay you the fee and kill it.’ The worst
part was knowing I could’ve spent that week relaxing!”

The fact is, almost anything you can do for a living in this
world has both pros and cons.

Freelance copywriting is no exception.

And that’s the way it is.

A few weeks ago, subscriber MP told me she read someone else’s
book on information marketing, followed the advice, and it did
not work.

And then she asked me, “How is your material any different?”

It sounds like a reasonable question, but I refused to answer it,
telling her “I have no interest in convincing you to buy my
material.”

You might think me rude in my reply, but I said it politely.

And there are three reasons why when anyone asks, “Why should I
buy your course instead of Mr. X’s?” I do not take the bait.

First, in most instances, I have not seen the competing product.

So how can I say how mine is different than that one
specifically?

(In MP’s case, I had not read nor even heard of the book she had
read.)

My usual response is to tell the person to read the sales page
describing my course.

That gives you everything you need to make an intelligent
decision about buying the product.

And then, you either buy it or you don’t.

I’m OK either way.

Also, I am not that sympathetic with people who are worried that,
after buying my info product, it won’t meet their needs.

That’s because I offer an unconditional 90-day guarantee of
satisfaction.

So there’s no risk to the buyer of any kind.

If they listen, watch, or read my info product and return it,
they get a prompt refund.

And they keep all the knowledge they gained — for free!

In essence, I am the one who has in a sense been “cheated.”

Because I have moved all the risk off the buyer’s shoulders and
onto mine.

But I don’t mind. That is the cost of doing business.

And if they can’t even pull the trigger on a $29 ebook with a
money-back guarantee and therefore ZERO purchase risk, well …

Then they probably don’t have the cojones do whatever business
the ebook teaches — so they are wise to walk away.

>> Second, there is the question of ROTI — return on time
invested.

Let’s say — although I charge by the project for my services, not
by the hour — it works out that I earn at minimum $250 an hour
working for my clients.

That’s about $4.17 a minute.

So if it takes me 10 minutes on the phone with MP to answer her
questions, I have spent almost $42 of my time to sell a $29
product — a net loss for me of nearly $13.

>> Third, I have no desire to be a “dancing monkey.”

A dancing monkey is a seller who will jump through hoops — and
say and do anything — to get the order.

There are a couple of reasons not to be a dancing monkey.

The first is: it’s a bit degrading and humiliation — comes close
to begging at times.

Second, it risks alienating many potential clients or customers.

That’s because many prospects are turned off by vendors who seem
desperate and in need of the money.

People would rather buy from someone who is busy and successful,
not someone who is needy and hungry.

Also, when it comes to info products, mine are reasonably priced
— many have said my prices are extremely low compared with others
in my markets.

So I have done my bit to help people improve their lives and
businesses at a fair price that doesn’t gouge them or break their
bank account.

And combined with the unconditional 3-month free trial I offer on
every info product I sell, my conscience is clear … and I sleep
well at night.

MP later wrote back saying, “I will buy it.”

Why?

I told her my bio and testimonials, which are on the sales page
of every info product I sell (see for example
www.theinternetmarketingretirementplan.com), should convince her
or not.

“I guess years and clients have proven you are right,” she
replied. And clicked the order button.

Now, there’s a copywriting lesson here, and it is this:

On your web sales pages, put the credibility right up front —
starting on the first screen.

Reason:

If your credentials are way into the copy in a long sales page,
the reader may never scroll that far down and see them — and
therefore, not buy and click away before ever discovering them.