Subscriber BD writes:

“I appreciate how you take the time to read and answer subscriber
emails. But I scratch my head wondering why and how you do it.”

Here’s my answer to BD and also to you if you were wondering the
same thing — and why, if you write and publish an online
newsletter, books, blogs, and the like — you should respond to
reader queries, too….

First, you surely have noticed that my answers are usually
extremely brief. So answering in most cases takes just a minute.

Second, two-way communication builds a stronger relationship
with your subscribers. So they trust you and like you more, which
in turn makes them more likely to listen to what you say … and
buy what you are offering.

Third, I think it’s my obligation to help people however I can —
within reason, of course.

Fourth, the comments from and conversations with readers give me
content I can recycle into my books, articles, columns, essays,
and other writings.

Fifth, I enjoy hearing from and talking with my subscribers. They
are an intelligent, lively bunch, and I probably learn as much
from them as they learn from me.

A few weeks ago, I checked my email on a Thursday night at around
9pm. Nothing important in the inbox.

The next morning, when I started work at about 7am, I went into
my email inbox to find that 2 of my subscribers had each ordered
multiple information products from me overnight while I was
sleeping.

The total dollar amount: $1,079.

In addition, my agent sent me an unexpected royalty check for
$1,993 for a Japanese edition of a book I wrote in 1985.

Total passive income for the day (so far): $3,072

Hardly a fortune. Didn’t make me rich. For many internet
marketers, peanuts.

But the point is that “in my sleep” that night I made slightly
more money than the average American makes working three full
40-hour weeks (not including commuting time) to earn.

With no labor on my part. No meetings. No phone calls. No leaving
the house. No even being awake!

I tell you this not to brag, but to make a point:

I firmly believe you should have multiple streams of income, with
at least one of them being passive income.

For two reasons.

First, while a paycheck is steady and expected, orders like the
$3,072 are unexpected — and there is delight in surprise.

Even if it’s a small amount, an unexpected royalty, commission,
bonus, or order makes my day … and many of my colleagues have
told me the same is true for them, too.

Second, and more important, if you can develop a passive income
stream that generates annual six-figure revenues … without
active daily labor from you …

(… in other words, you make money when you sleep — or are on
vacation — or do nothing at all …)

…that gives you a degree of financial security that 95% of your
friends, relatives, and neighbors will never have.

I am not money hungry or even money oriented.

I work long hours in my copywriting business and will do so as
long as I am able. Yes, to make money and also for the sheer
pleasure of it.

But by making a six-figure passive second income online, it’s
comforting to know we could live nicely off that $100,000+
alone if our active income profit centers went belly up (e.g.,
you got fired, your luncheonette went out of business).

A few weeks ago, Ben Settle wrote an email comparing the two of
us.

Specifically, Ben said how he dislikes writing for clients.

He prefers just to write for himself to sell his own info
products.

Then he noted that I am the opposite: while I do write copy to
sell my own products, 94.7% of my time is spent writing copy for
a variety of clients.

Ben wrote, “I remember Bob telling me he loves writing for
clients because he’s easily bored and likes working on lots of
different products. It’s exciting and fun for him, and I am
assuming very profitable, too.”

Everything Ben said is true, but there are many additional things
I like about being a traditional freelance copywriter.

For instance, when a client emails to tell me that my copy
performed well for them, it absolutely makes my day.

But a less obvious perk for me of writing for a variety of
different clients and products is that it gives me something I
crave above almost all else: intellectual stimulation.

When you only write about your own products, they are almost
surely all in the same niche — for Ben and me, that’s marketing.

To me, writing about only one topic is boring.

Much of my intellectual stimulation from copywriting comes from
learning about new technologies, discoveries, markets, and
businesses.

I get that by working on a wide variety of products in multiple
industries. It keeps me fresh, and I am virtually never bored.

My recent copy assignments have ranged from a formula that makes
crops grow bigger and faster … to an automatic fire protection
system for data centers that’s safer than either water or carbon
dioxide for both equipment and people … to a dietary supplement
that keeps older people from falling and breaking their hip.

I’ve mentioned before in this e-newsletter TB, a writer who has
spent his entire career writing almost exclusively about silver.

Through this, he has built a reputation as an expert in investing
in silver — something I was heavily into years ago (both bullion
and coins), and therefore I got his newsletter.

But if I had to write about one subject, and the same topic over
and over again, I’d go batty.

As I said, I like variety, and I get it in both copywriting and
book writing.

Yes, I write a lot of books on marketing, and enjoy it, because I
am always improving my knowledge of marketing by doing so, as
well as teaching others.

But again, if all my books were about marketing, it would begin to
get tedious for me.

As a result I have sold books on a wide range of other topics to
my publishers — including science … science fiction … biography …
essays … popular culture … real estate … leadership.

Also public speaking … vocabulary … writing … self-employment …
time management … food … ethics … and even sex!

Because if all I did was write copy and content to sell my own
info products on marketing … well, I’d slip into a coma.

I hate boredom — and have taken great pains in my writing career
to avoid it — pretty successfully, I might add.

The secret is the old saying: variety is the spice of life.

And it’s absolutely true.

So, you may find this kind of interesting and maybe a little
bizarre or even unpleasant.

Weeks ago, I sent an email to my readers with the subject line,
“What kind of copywriting clients pay best?”

Immediately, subscriber LJ replied to me:

“I’m guessing not yours, or you wouldn’t be begging for attention
all your life.”

Puzzled by LJ’s unprovoked vitriol, I responded:

“What compels you to insult me, LJ?

“Have I ever been rude to you?

“As for the state of my business, I’m not exactly starving to
death; I earn six-figures annually and have a 7-figure net worth.

“And of course, in cowardly fashion, you do your insulting while
hiding behind a keyboard — no guts to say it to my face.”

There are two lessons to be learned here.

The first is, as I told LJ, if you insult someone hiding behind a
keyboard, you are in fact a spineless coward — even though you
may delude yourself to the contrary.

The second is a reminder that this formula, developed by my
friend Dr. Rob Gilbert, is so true:

SWL + SWL = SW

It is short for:

“Some will like you, your product, or your work.

“Some won’t like you, your product, or your work.

“So what?”

As long as you have enough clients, customers, fans, tribe
members, or whatever to earn a decent living, you should ignore
immature haters like LJ.

My problem in doing so is that my personality is such that I do
not suffer fools gladly.

The only reason I tell you the LJ story here is that I think
there is some value in the lesson it presents.

So maybe I should thank her.

There is an amazing paradox taking place in book publishing
today, and it’s this:

There are more books being published now than at any other time
in human history.

Walk in your local Barnes & Noble; you could spend the rest of
your life reading the books just in that store.

At the same time, it has become much more difficult for an author
to find a mainstream publisher for his book.

Now, how is it possible that we are drowning in books, yet
publishers are making it tougher than ever for authors to get
their books published?

Here’s the answer….

Self-publishing has taken off like a rocket — with self-published
paperbound books as well as ebooks — largely because of Kindle and
CreateSpace.

Plus, thanks mainly to Amazon, the supply of used books available
for purchase has increased almost exponentially — and it’s
easier than ever to find and buy the titles you want online.

Because bookselling is so competitive, traditional publishers now
focus on publishing new books by authors whom they believe can
sell a lot of copies on their own or working with the publisher.

For instance, Rachel Ray is not the best cook or the best writer
in the world, but she has written 20 best-selling cookbooks. Why?
Because her TV show is a platform from which she can sell her
books to a huge audience.

Therefore if she writes a new book on baking pies, she will
certainly get a contract from a major publisher, a big advance,
and sell a ton of books.

You may be a much better baker than Rachel Ray, but if you are
not a celebrity, a TV host, a radio personality, or do not have
another platform for reaching a large audience, your chances of
getting your pie book published by a real publishing house are
slim to none, as are the odds that it will sell many copies.

By comparison, it’s easy to publish a Kindle ebook and sell it on
Amazon. But the vast majority of self-published Kindle ebooks
sell only a few hundred copies or fewer.

That’s why book publishing is a somewhat tough nut to crack
today.

The quickest and simplest way to make your writing easier to read
is with the “4 S” formula:

#1: Small words.

Small words make writing easier to read because almost all your
readers know and understand the small words you use.

Conversely, when you use long words to impress readers with your
vocabulary, many of them won’t understand the words you are
using.

And if they don’t understand the words, they don’t understand
what you are trying to say.

Back in the day, our elementary school teachers told us that, any
time we encountered a word we did not know, to look it up in the
dictionary — a popular method of improving one’s mastery of
English.

But your readers are busy adults who have neither the time nor
the desire to look up a word in their paperbound or online
dictionary.

And so if you use a word whose meaning they do not know, they
won’t get the full message you want to convey.

Use small words. Remember, you write to express, not to impress.

Mark Twain said, “I never write ‘metropolis’ when I get paid the
same penny a word for writing ‘city.'”

#2: Short sentences.

Short sentences are easier to read than long sentences.

How do you know if your sentence is too long? Use the breath
test.

Read your sentence out loud, at a moderate space, without taking
in a breath before you start.

If you run out of air before the end, the sentence is too long.

Easy fix: divide the sentence into two or more sentences at the
point where a new thought or idea begins.

#3: Short paragraphs.

At the beginning of your document, the first three paragraphs
should be one or two sentences each — no longer.

If you lead with an extremely long paragraph, the large chunk of
text is a roadblock to readership, and it will discourage many
people from reading further.

If a paragraph it too long, break it up by starting a new
paragraph wherever a new thought is introduced.

#4: Short sections.

Sections should have boldface subheads or be numbered.

Numbering makes it easier to have a table of contents.

Short sections and subheads make scanning easier for the reader
and also enable them to find the information they need more
rapidly.

Plus, overlong sections bore readers, and the temptation is to
skip ahead to a shorter section.

These tips won’t make your copy, in and of themselves, more
persuasive.

But they do encourage readership, which helps increase clicks and
conversions.

And that’s the 4 S formula in a nutshell — easy to follow, easy
to execute.

Don’t worry about hitting it on your first draft, either.

It’s easy to take your first draft, make these 4 simple changes,
which all relate to using smaller words, shorter sentences,
shorter paragraphs, and shorter sections with subheads.

Use them and your document will be 2X to 4X clearer and easier to
read.

You will get your message understood and save the reader time and
frustration.

Back in the day, we referred to all sales materials we published
and distributed to our potential client as “collateral.”

Lots of freelance copywriters and other small businesses take
great pains to write, design, illustrate, and print their sales
brochures — a process that can be both time-consuming and
expensive.

But here’s an easy hack that can get a superior piece of
collateral designed, illustrated, printed, and widely distributed
… without costing you one red cent:

Write an article for a trade journal and use reprints as your
collateral.

Why is this better than distributing a sales brochure?

>> The brochure is to a degree self-serving and all about you,
while the content of the article is useful to your prospect.

>> Material that looks like information (article reprints) gets
higher readership than material that looks like marketing (sales
brochures).

>> The article reprint has the magazine name or logo on it,
implying a third-party endorsement.

>> An article with solid content is often kept for reference,
while many slick sales brochures are quickly round-filed.

Here’s how easy it is to make articles work as collateral:

#1–Make the content pure how-to or other useful information — not
sales talk about your product or service.

#2–Numbering your points makes the article easier to write and
easier to read. Use the number in the article title; e.g. “7 ways
to improve pump performance.”

#3–A 2-page article can be reprinted on both sides of an 8 ½ by
11-inch paper. A 4-page article can be printed in an 11 X 17-inch
paper folded once vertically to form 4 pages.

#4–Make sure yo ur “about the author” box concisely states who
you are, what you do, and gives your contact information
including phone number, email address, and website URL.

#5–Publish the article in the most prestigious or widely read
trade journal in your niche market.

#6–Post the article on your web site and send an email to your
list inviting subscribers to download it.

#7–Retain copyright and “first rights” to your article. That way,
once it appears in the magazine, you have the right to reuse and
recycle it however you wish; for instance, as a chapter in a
book.

#8–Buy reprints from the magazine or make copies yourself and
mail the hard copy with a cover letter to prospects and clients.

Years ago, a freelance copywriter complained to me about the
crisis-lull-crisis nature of freelance as well as ad agency work.

Many other freelancer tell me the same thing.

When they have little or no work, almost no leads come their way,
and most those that do are of poor quality, and the good ones
never close.

On the flip side, when you get busy, the work keeps on coming,
and your schedule fills to nearly overflowing with great clients
and assignments paying top dollar.

Self-employed professionals in many fields also encounter the
crisis-lull-crisis cycle.

I have found 2 very effective ways to fight it.

The first is continual marketing, which means marketing your
services even when you’re busy — in fact especially when you are
busy.

That way you fill up your lead pipeline, so that if a bunch of
clients go silent or the leads don’t close, you have plenty of
other prospects in line eager to take their place.

The second strategy for keeping busy and profitable is to have a
second stream of income (or several), so when your main business
hits a temporarily slump, you have other revenue-generating work
to turn to.

For freelance copywriters, these second income streams can
include: writing magazine articles … writing books … consulting …
speaking and training … teaching … internet marketing … even
owning an unrelated business, like a restaurant or store.

That way, you remain busy and productive with no interruption in
income.

And just when you think your copywriting business is doomed, the
phone will start ringing off the hook with more clients wanting
to hire you than you can handle.

It’s true what they say: when it rains, it pours.

And despite your temporary drought, rest assured it will rain
again, and sooner rather than later.

It always does.

Why this is true, I have no idea.

But between multiple streams of income and having the cycle of
busy/slow/busy shift once again in your favor, you’ll be A-Okay.