Topic: DM News -- column #37
Date: 12/9/05
Approximate length: 750 words
Topic: honesty in marketing
By Robert W. Bly
I live and work in New Jersey, where I have my home and office in two different towns, both in the northern part of the state.
In December 2005, New Jersey authorized a bear hunt to control the bear population, and it created an immediate furor.
The hunters defended the hunt, saying they were performing a needed service by reducing the population of bears.
Anecdotally at least, encounters between humans and bears do appear to be more frequent as of late.
One golf course, for instance, was closed for half a day because a bear would not leave the greens.
On the other side of the debate, protestors say that bear hunting is cruel and unnecessary.
After reading an article on the bear hunt, I e-mailed a brief letter to the editor, which was published in the Daily News on December 8, 2005 on page 60.
It
said: The bear hunt may or may not be essential in controlling the
New Jersey bear population. But the hunters should at least admit they aren't
doing this out of the goodness of their hearts. They're doing it because they
like to shoot animals.
Now, I am not saying hunting is wrong ... though that happens to be my personal belief.
But we can safely assume that most hunters enjoy the hunting experience. Otherwise, they wouldn't do it, right?
Well, a big part of that experience is shooting and killing an animal.
So the inescapable, logical conclusion is that if you are a hunter, you enjoy shooting and killing animals.
I know it. You know it. And the anti-hunting activists know it.
So
when hunters say I do it to control the population
or it's more humane to
shoot the animal than to let it starve
or pretend to be maintaining the
ecological balance of nature, we detect a note of bull crap ... and react
accordingly by viewing them as hypocrites.
Now here's the point as it related to direct marketing: consumers today are extremely adept at detecting B.S.
Conversely, people can sense when a person or organization is being honest and open with them ... and respond positively to that.
When you lie to sell your product, not only is it unethical, immoral, and most likely illegal ... but it is also ineffective: consumers instinctively distrust you and therefore don't buy from you.
All of
this suggests the following guidelines for truth in advertising
... and in
particular, honesty in direct marketing:
1. Tell your reader the accurate facts about your product.
2. If there is a fact or feature about your product that is a negative, you can omit it from your promotional materials, as long as your copy is legally compliant. You are not required to proactively point out product weaknesses or areas in which your competitors are superior.
3. On the other hand, focusing in on and pointing out one or two product drawbacks can actually work in your favor. It shows the prospect you are honest and makes you instantly more credible.
4. When writing about a product deficiency in your copy, immediately show either (a) why that defect is not important or (b) how you have fixed the defect so that your product is now actually superior to others in that area.
5. Tell your reader the benefits that they may reasonably expect can be delivered by your product. For instance, if your product doesn't weigh much, is small, and has a handle, then it is reasonable to say it is portable and easy to carry.
6. Do not make a statement about your product you know to be false.
7. Do not make a claim about your product that you can't prove.
8. Do not make up testimonials.
9. If you wouldn't sell it to your mother, or say it to your grandmother, don't sell it or say it to your prospect.
10. You have a lot of leeway in interpreting statistics to support your selling argument, as long as you document the source of those statistics and quote them accurately.
For
example, one mail order marketer boasted that his merchandise was so rare and
special that not one person in a thousand
had ever owned it. Isn't that
another way of saying no one buys the thing?
Based
on those numbers, calling it a best-seller
- a term thrown around too readily
by copywriters - would have been false advertising. But making it seem special
with the not one person in a thousand
line was both clever and honest.
Do
these guidelines for truth in direct marketing
make sense to you?
Or are they, like shooting bears in New Jersey to help the ecology, a load of B.S.?
About the author:
Robert W. Bly is a freelance copywriter and the author of 60 books including The Complete Idiot's Guide to Direct Marketing (Alpha). His e-mail address is rwbly@bly.com and his Web site address is www.bly.com.
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